At Pentura Paints, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping terms below:
- Order Processing: Orders placed before 3pm (Monday to Friday) will be processed and dispatched the same day. Orders placed after 3pm or on weekends/bank holidays will be processed on the next working day.
- Shipping Rates: Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order. Free shipping may be available for orders over a certain amount, which will be clearly stated on the website.
- Delivery Times: Standard delivery is typically next-day for UK mainland orders, but may take longer for remote areas. Custom or large orders may have longer lead times, and customers will be informed accordingly.
- Tracking: Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery status.
- Damaged or Lost Items: If your order arrives damaged or is lost during transit, please notify us within 48 hours. We will work with our courier partners to resolve the issue and, if necessary, arrange for a replacement or refund.
- International Shipping: Currently, we only ship within the UK. For international shipping inquiries, please contact us directly.
For further questions about your shipping, feel free to reach out to us.
